How an empathetic CEO wants to optimise for effectiveness and resilience after COVID-19

This interview really moved me. Today I am speaking with André Stark, CEO of Capita in Germany, a leading outsourcing business for customer care with 6,500 employees.

You will hear how André has led his business into company-wide remote working during the COVID-19 lock down, which seemed impossible before the crisis.

We dive into the needed shift away from optimising for efficiency towards optimising for effectiveness – and resilience.

In the last 20 minutes, André opens up and shares his views on capitalism, consumerism and making micro-changes at the level of self – all with a degree of humility and sincerity that is a a beacon for a new type of leader that is emerging in the 2020s.

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